Shipping Info

Prints:

Please allow 2 weeks for paper prints and 2-3 weeks for framed prints, as most are made to order. Small prints may ship flat while larger prints ship rolled in a sturdy mailing tube. Paper prints ship for free.  

 

Framed prints are wrapped and shipped in a box. Framed prints have a $14 dollar shipping fee due to the shipping fees of the framing service I use. A $5 handling fee is added for Canada.

Originals:

Original paintings are safely wrapped and shipped in a box. Original paintings ship for free.

Refunds or returns:

You may receive a full refund if you want to cancel an order before it ships. Once it ships you must follow refund procedures. If your package is damaged in any way when it arrives, please take pictures of the box as they will be needed for a replacement item. Email me at melkistner@gmail.com as soon as you notice an issue so we can discuss a replacement or refund. You must contact me within 2 weeks of receipt in order to receive a refund. If an item arrives damaged, I'm happy to send out a replacement but will need photos for the shipping company. If a print or other product arrives in good condition but you are unhappy with your purchase, please contact me via email to discuss options.

 If you are unhappy with your original painting purchase for any reason (this has not happened and I hope it does not) and you would like to return it, you must pay return shipping costs, return within 2 weeks of receiving it and it must arrive back to me undamaged in order to receive a refund. You will be liable for credit card fees when a refund is issued for an original painting or any item over $50. If you have any questions or concerns about any of these policies please reach out to me via email. My goal is that you will be enjoy my artwork for years to come and it will be an enriching visual image in your space that reaches others as well! 

© 2020 Mel Kistner Fine Art

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